Lisk Associates’ Net Promoter Score

What is Net Promoter Score? Net Promoter Score or NPS is a metric used to gauge the loyalty of a firm’s customer relationships.  It is a simple method to get a metric on customer satisfaction.  I recently had a client give me a copy of The Ultimate Question by Fred Reichheld.  The book and NPS […]

Leadership Opportunity: What Would You Do?

Earlier this week, I went to my Chick-Fil-A on Fruitville Road. As I ordered at the drive-thru I presented a coupon for a free Chick-Fil-A sandwich that I got at a golf tournament from October 2016. The live drive-thru person outside told me, “Oh, I’m sorry sir, we can’t take that. Corporate changed our policy […]

3 Signs You’re Doing Good Consulting Work

Charles Barkley once said, “I’m not as good as my best game and I’m not as bad as my worst game.” As consultants, we may feel the same way on any one particular day. However, there are three signs that indicate you are doing consistently good consultant work, besides your bank account going up.   […]