Re-boarding in the Workplace: What You Need to Know

This article was written by our assessment partner, TTISI.

It’s no secret that 2020 has been hard for leaders and their teams. 2020 has provided many challenges for professionals and organizations across the world, but not all the changes that have occurred are negative.

On the contrary, many businesses have realized that remote
work is a viable option for their teams, are now focusing on
employee engagement, and have found new meaning in
their work. Those who embrace the changes coming their
way will be the ones to conquer the marketplace and lead
the new world of work. Make sure your organization is one of those
leaders by mastering the reboarding process! Reboarding is the process of employees entering and re-engaging in the workplace.
Your teams might be fully back in-person, they might be hybrid, or they might be fully remote. No matter your situation, you can be better
prepared for this process by remembering the three Rs of reboarding.

Click here to access the three R’s and the free re-boarding e-book.

What Does Lisk Associates Do?

Last week I updated my voicemail message to say: “You’ve reached Ryan Lisk of Lisk Associates and RealTime Coaching….” One of my best friends left a message and said, “I didn’t know you owned RealTime Coaching.” I thought that was a problem.

2021 is Lisk Associates’ 30th year in business (Lisk Associates Timeline) and because our name isn’t very descriptive (another problem) we must work consistently to tell others what we do.

Lisk Associates is a #peoplefirst business with a simple, practical, and valuable approach. Our two big umbrellas of #peoplefirst work are “Selecting the Best” and “Professional Development”. Our cheesy slogan would be: “Select the best and develop the rest”. Our professional slogan is: “Making people, teams, and organizations more valuable”. Our ideal clients believe the majority of their business results rely on people. If you have initiatives and opportunities involving people, we may be the right fit.

Selecting The Best: We specifically fill the gap in your hiring process measuring a person’s fit to a job. We have tools available such as job360’s, job benchmarks, competency measures, targeted behavioral-based interview questions, day-one development plans, gap reports, and fit reports.

Professional Development: We have several areas of #peoplefirst development such as: On-boarding, Re-boarding, Team-Building, Leadership Development, Executive Coaching, and our Lisk Associates’ proprietary content: RealTime Coaching.

I want to speak with you (“huddle”) about our core areas we help with and various ways we could work with you in 2021. Many times, during these “huddles”, our clients have discovered a service offering that’s an even better fit that what they originally had in mind.

I look forward to hearing from you: ryan@liskassociates.com

I Can’t See You, Are You Even Working?

Many leaders are frustrated because they can’t see their people in person. Recently, I was asked, “Ryan, How do I know if my people are even working?” If you are thinking the same thing, now is a good time to level-up your leadership game and get some clarity.

In this case, the leader had done a less-than-average job of understanding and/or communicating what they want, what they’re doing, determining if what they’re doing is working, and what the plan is. There was a lack of job clarity.

The leadership tool to put into your toolkit is a Key Results Sheet (KRS). The KRS can be done as a DIY or it can be facilitated by an outside facilitator depending on your needs. The KRS starts with getting feedback from a brief questionnaire from 3-5 subject matter experts on the job which we call the Job360. A subject matter expert for the Job360 is defined as: someone who knows the job well and/or interacts with the job on a daily basis. It is valuable to get several opinions to confirm your gut or to provide you with new insights you hadn’t thought about. Here are the seven basic questions for a Job360:

  1. What is the purpose of this job?
  2. What would happen if this job didn’t exist?
  3. What are the top three measurable results this job generates?
  4. What are the top three things this job should spend it’s time on?
  5. What does this position do that no other position does within the organization?
  6. Who are the internal/external customers for this job?
  7. What are some of the daily rewards of this job?

You will hear several voices in your head when you answer the questions: The voice of how the job used to be performed, the voice of how the job is currently being performed, and the voice of the job telling you how it should be performed. Do you best to listen to that third voice: Let The Job Talk.

Once all Job360 answers are consolidated, the end result is the 1-pager Key Results Sheet.

This KRS captures the purpose of the job, the key results, the time, measures of success, and the motivators or driving forces for this job. A solid KRS should capture at least 80% of the time, 80% of the measures of success, and 80% of the rewards of the job. The KRS will become an accountability partner to the person in the job.

With a good key results sheet, leaders have a better handle on what people are working on, what they are spending their time on, and what results they should be generating. Leaders won’t need to have eyes on their people to know they are delivering key results.

If you have questions on the Job360 and key results sheet, feel free to reach out to me: Ryan@liskassociates.com

Name an Animal that Swims

Quick: Name an Animal that Swims. What did you say?

My family and I have always liked watching Family Feud.  Steve Harvey cracks us up, and he wouldn’t be nearly as funny without the families teeing him up with their crazy answers. 

I was watching fast money.  Contestant #1 comes up.  The question is: Name an animal that swims.  The contestant says, “Fish”.  I shout, “good answer”!!!  Survey says: 16. 

Contestant number two’s turn….Name an animal that swims.  She says, “Dog”!!  I “boo” and laugh, “no way”.   Survey says: 20.

Steve Harvey says, “Dog was the number one answer.”  I said, “That can’t be right. What the heck did the other 64 people answer??” While the answer “fish” was the crystal clear “right answer” to me, it wasn’t even the #1 answer. 

Today is election day. Do you see the link?  Not everyone sees things the same way as you AND their answer is as clear to them as yours is to you. Dog vs. Fish.

Your mindset, choices, leadership, teamwork, and communication start with the experiences you have, what you want, and what you’re passionate about which determines your responses and answers.  

The next time an answer seems obvious to you, but others just aren’t seeing it the same way, instead of trying to argue why you’re right and they’re wrong, remember they are thinking “dog” while you’re thinking “fish”.

Don’t Give Up, Don’t Ever Give Up

Spoiler alert, you should go watch this 1:58 video before you read this article.

Don’t Give Up, Don’t Ever Give Up

I hope you enjoyed watching that 11-year-old throw it down on the 19th try. I know I enjoyed it as that was my son, Griffin. Some of you have met Griffin when he makes an impromptu appearance on our ZOOM calls. He’s competitive, determined, and smart; all of which are on display in this video.

Here are three lessons I learned with this video.

Lesson #1: Fail vs. Lesson Learned. At first, I was just going to trash the “fails”. But as I watched, these weren’t fails at all, he was learning. Look at attempt #4. What he was thinking with that huge run-up? I don’t know, but what he quickly learned was our driveway has a slight upward slope and that wasn’t going to work….only one attempt going uphill.

Lesson #2: Get Better. I knew he was going to be successful after attempt #10 when he said, “I messed up right there, that would have been the one.” He was getting his steps right. He was improving his process (see lesson #1).

Lesson #3: Don’t Give Up, Don’t Ever Give Up. I’m not sure how many tries he would have stayed out there for, however many it was going to take. Watch attempt #18 and see how different he looks from the earlier attempts. And then on attempt #19 – SLAM DUNK! He got his steps right, got the slope right, got his explosion right and it all came together. Don’t give up, don’t ever give up.

What other lessons do you take from this video you could apply in your professional and personal life? I look forward to your thoughts and comments.

The New Engagement Report: What You Need to Know

OK, while it may not be as big as Apple’s IPhone 12 announcement going on today, TTI has released an entirely new stand-alone product using behaviors and driving forces called The Engagement Report.
The look and feel of this report is simple, practical, easy-to-understand and more conversational than past reports designed to provide thought-starters and conversation-starters within your teams and organization.

You may see a sample copy of my report here:

Ryan Lisk Engagement Report

TTI has published a 3-minute blog with everything you need to know here:

The Engagement Report.

The investment in this report is only $75 per person.

Lisk Associates call-to-action: If your organization commits to using the new engagement reports, I will create a custom youtube training video for your organization how to read and what exercises to do with The Engagement Report.

We hope you find a fit for the new TTI Engagement Report.

The 4 Types When Hiring For Fit

Organizations use Lisk Associates’ “Selecting The Best” tools and services to assist with up to 33% of their total hiring process. Selecting The Best focuses on hiring for fit and assesses potential risk based on fit. Organizations are ultimately responsible for the hiring decision. Once they make the hire, there are four types of hires to determine how we did on assessing fit to the position.

Type #1. Low-Risk High-Performer

There’s no real magic to this category. The organization identified this candidate as a viable candidate from the get-go. They felt this person was the right fit and our services agreed. Our process provides value in it verifies our clients’ original gut instincts. I would explain this category as “We thought they would be a high performer and they are.”

Type #2. High-Risk Low-Performer

This is the category that has brought the most value to our clients. It’s also the category that has brought the most professional conflict with our clients. Imagine you’ve worked hard to recruit a candidate and then Lisk Associates’ Selecting The Best process deems this candidate a high-risk fit. You ignore it, tell Lisk why this candidate is going to do great, make the hire, and then this happens….

“Unfortunately Sarah is not working out. They plan to let her go before her 90 day review. She was a high risk fit to the benchmark.”

or this….

“As a follow up, I just learned that the problem child (the one who was a horrible fit to the benchmark) resigned.”

I would explain this category as, “Selecting The Best thought they would struggle and they did struggle.” Many of Lisk Associates’ customers for life have experienced this type of hire and are willing to do whatever it takes to not make the same mistake again.

Type #3. High-Risk High-Performer

High-Risk High-Performer is a rare combination, but when it happens can be a head-scratcher. In this category, we have identified a high-risk fit meaning the work doesn’t align with who the person is, what they enjoy, and/or what they can do, but they are doing a great job. How can this be? My first thought is “Motivation”. There are times when hard work will overcome the fit. What is motivating this person? Why are they working? Who or What are they working for? There may be a good story behind the hard worker. I remember a surgical resident who was a high-risk fit to the position and was making it work. He was driving three hours each way to get to the hospital and doing everything in his power to make it in order to support his family. Everyone loved this guy. I sometimes believe motivation with a will to work hard will overcome what the fit may say on paper. Even though a high-risk fit, the person’s motivation and hard work outweigh their lack of natural fit to the position. If this is the case with one of your recent hires, “What could you do to make work-life easier or more efficient for them?”

Type #4. Low-Risk Low-Performer

With Low-Risk Low-Performer, our process has identified someone who CAN do the job, but is not doing the job. We know they align with the job and have the capacity to do the job, but something is preventing them from crushing it. It’s hard to fake high-potential. So, when this is the case, look to their leader and determine what has been done to insure this person is getting what they need to do the job. Has this person been given on-boarding, training, and team-building? Also, a leader’s use of RealTime Coaching would be helpful to determine if there is any interference or distractions that is keeping this person from doing the job.

To join our community of clients Selecting The Best, contact Lisk Associates. Ryan@liskassociates.com

On-boarding/Re-boarding Made Super-Simple

I believe on-boarding and re-boarding are over-looked opportunities for organizations right now. I also believe in a simple, practical, and valuable approach. Sometimes what seems simple to me may not be as simple or practical to a new manager who has never made an intentional effort to on-board or re-board.

If you are using Lisk Associates’ Talent Insights report or Trimetrix Personal Talent report, those reports have the pages available for simple on-boarding.

There are five pages I call the Combo Section of the report. Those pages are:

#1. Potential Behavioral and Motivational Strengths

#2. Potential Behavioral and Motivational Conflict – I call this page potential weaknesses

#3. Ideal Environment – I believe this is the single best page for re-boarding

#4. Keys to Motivating – “Wants”

#5. Keys to Managing – “Needs”

All five pages are made up of bullet-point statements. I have created a 7-minute video for everyone to watch and complete the exercises along with the conversation-starters associated with each page.

How To Video: Combo Section Exercises: Ryan Lisk

If you are on-boarding, give the new hire these five pages and this link and then set up a time for a 30-minute conversation around the thought-starters I provide in the video. No surprises, just good conversation. It’s never too late to work on professional development.

If you have follow up questions, need help finding these pages, or want to start running these reports in your organization, reach out to me: Ryan@LiskAssociates.com

15 must-have questions you need to be a better communicator

One of the current COVID-19 trends I’m noticing is people becoming re-disconnected from their team or organization (many due to the new school year starting) and they have reverted back to disorientation from recommitment regarding change (Time to Effectiveness).

As a result, people are wanting more “air time” from their leaders. They don’t want answers on how to fix things, they want to be listened to. Some leaders find this difficult. I would say, “It’s simple. Just ask them How’s it going?” As your people become more disconnected, their answers to this question become more shallow. You may hear, “Fine.” or “I’m busy.” or “I’m living the dream.” or “I’m hangin’ in there like a hair in a biscuit.” The best leaders today are leveling up their communication game by asking better questions. It’s time to be better.

Below is a list of 15 questions you may use for any conversation, project, sales call, annual review, situation, roadblock, challenge, and opportunity. These 15 questions come from four of the most simple, practical, and valuable tools I have found for starting conversations. The first four questions on this list come from the AAR (After Action Review). Questions 5-8 come from the RealTime Coaching model WDIP (Want-Doing-Is-Plan). Questions 9-12 are from the “SWOT” model (Strengths-Weaknesses-Opportunities-Threats), and the last three questions are from a simple approach called “Continue-Stop-Start”.

Here are the 15 questions:

#1. What did we set out to accomplish?

#2. What actually happened?

#3. What are the sustains?

#4. What are the improves?

#5. What do we Want?

#6. What are we currently Doing?

#7. Is what we’re doing working?

#8. What is our Plan?

#9. What are our Strengths?

#10. What are our Weaknesses?

#11. What are our Opportunities?

#12. What are our Threats?

#13. What should we Continue to do?

#14. What should we Stop doing?

#15. What should we Start doing?

You will need to put your style on these questions. Take these and make them your own. Here’s an example: Instead of asking “What did we set out to accomplish?” maybe the better fit is “What were your sales goals for the year?”. Instead of asking “How’s it going?”, maybe a better question is “What are you doing that’s working best right now (sustains)?”

The questions work. They take practice and an intentional shift from your old style. If you have questions on the questions, reach out to me. We go in-depth with these questions as well as uncover how your personality style is helping and holding you back in our RTC workshops.

Ryan Lisk: ryan@liskassociates.com or call 859-421-7966.

Categories
Professional Development

Competencies: How to Develop Your Personal Skills & Talents

Competencies are personal skills or talents you need to do your job well. Competencies are the most developable area of your personal talent report.

I have created a brief video on competencies here: Competencies

While the personal talent report does a good job of listing the competencies and the scores, you will now need to go do something to develop the skills you need for your job.

First, determine which of these competencies you most need for your job. You may have a Lisk Associates job benchmark highlighting the top competencies needed for your job. If you have this list, compare your scores to the benchmark to determine where you are already great and where you need work. You may reach out to me (ryan@liskassociates.com) and I will tell you if I have the competencies list for your job. If you don’t have a job benchmark, no worries, you have options. One option is, Lisk Associates could create a job benchmark for your position which would determine the top 7 competencies for your position (there is a small charge for this service). Or, you could do-it-yourself and simply look down the list to determine the top 7 competencies most important for your job.

Once you have determined the top competencies for your job, you need the “How To” guide. There are three places for How To:

#1. TTIDevelopment.com – This is a free do-it-yourself website offering from TTI. While the price is right, the content lacks the action items you may be looking for. If you are looking for a deeper definition for each skill and an accountability template, this would work. I have attached the worksheet for Self Management here.

#2. The Complete Leader – The Complete Leader was co-authored by Ron Price and my dad, Randy Lisk. The book works well as a field guide with one chapter devoted to each of the 25 competencies. The book retails for $49.95. Example: Self Management chapter is 7 pages covering “What is self-management”, “Why is self-management important”, and “How is self-management learned”. There are suggestions and potential exercises sprinkled in. There is value in this as the off-the-shelf handy reference guide.

#3. TheCompleteLeader.org/competencies – Lisk Associates has partnered with TheCompleteLeader.org/competencies specifically for competency development.

Sticking with our same example for the competency of Self-Management, TheCompleteLeader.org has 46 different references for Self-Management here. The content has ideas, articles, videos and an action-oriented coaching guide for each competency. While it’s the most expensive option at $199 for a 1-year subscription, it meets the Lisk Associates 5x ROI model as I believe anyone with minimal effort will get over $1,000 of skill development return on this investment.

Reply back to me (ryan@liskassociates.com) and we will set up your account today. We offer discounted site licenses for your team, department, business, or organization.

Thank you for your partnership with Lisk Associates.