Team Turnover: Video

The college basketball season kicks off next week. I have been tracking turnover of six major college basketball programs for 10 years. My original article: A New Look at One and Done (see previous blog post) was more focused on “selection”, illustrating how all coaches have to handle some form of one-and-done. This 2019 […]

Lisk Associates’ Net Promoter Score

What is Net Promoter Score? Net Promoter Score or NPS is a metric used to gauge the loyalty of a firm’s customer relationships.  It is a simple method to get a metric on customer satisfaction.  I recently had a client give me a copy of The Ultimate Question by Fred Reichheld.  The book and NPS […]