2017 delivered 19 unique individual executive coaching engagements over the course of the year. My definition of executive coaching would be at least 4 one-on-one meets on a regular basis helping individuals accomplish their goals. This was not training. This was not a one-and-done, “hey, can I pick your brain on a phone call or […]
What Would You Do: The Conclusion
In last week’s blog, we posted a customer service scenario from Chick-Fil-A. As I write this conclusion to the scenario, 11 responses were posted. All 11 came up with a similar response: take care of the customer. We had one response cite the Chick-Fil-A top 5 values, one of which is “Customer First”. One comment […]
Leadership Opportunity: What Would You Do?
Earlier this week, I went to my Chick-Fil-A on Fruitville Road. As I ordered at the drive-thru I presented a coupon for a free Chick-Fil-A sandwich that I got at a golf tournament from October 2016. The live drive-thru person outside told me, “Oh, I’m sorry sir, we can’t take that. Corporate changed our policy […]
5 Things Successful Leaders Don’t Say
This article originally appeared on Success.com “I am the expert of my intention, but you are the expert of my impact.” This popular leadership catch phrase is one of the reasons many leaders struggle today. How many times have you had a conversation with someone only to learn they interpreted your message differently than you […]
Top 10 Lessons Learned from The Profit
I recently completed our first acquisition of a small business called RealTime Coaching. The acquisition has been anything but smooth and I certainly learned some lessons along the way. During this acquisition I came across a show called “The Profit” on CNBC, which features Marcus Lemonis, a.k.a. “The Profit”. Marcus invests in small businesses he […]
What are YOU worrying about?
I live in a neighborhood with 321 homes and there is a homeowner’s association. I went to the most recent board meeting. There is always lots of tension around the issues in the neighborhood. If you were to listen in on these meetings, you might think our community is about to go bankrupt, everyone is […]